At Egel Software, we strive to provide high-quality services and customer satisfaction. However, we have specific conditions under which refunds are processed. Please read our refund policy carefully.
Non-Refundable Conditions Token Payment: ● Once a token payment is made to commence a project, it is non-refundable. The token payment signifies your commitment to the project and our allocation of resources. Work Commencement: ● After the work has started on your project, no refunds will be issued. This includes any design, development, or consultancy work performed by our team.
Refundable Conditions Inability to Complete the Project: ● If we are unable to complete the work as agreed upon in the project scope, a refund will be issued. This is subject to a thorough review of the situation and confirmation that the inability to complete the project is due to our limitations.
Requesting a Refund If you believe you are entitled to a refund under the refundable conditions mentioned above, please follow these steps:
Contact Us: Email us at [contact email] with your project details and the reason for the refund request.
Review: Our team will review your request and the circumstances surrounding it.
Decision: We will notify you of our decision within 10 business days of receiving your request.
Contact Information For any questions or concerns regarding our refund policy, please contact us at: Egel Software Phone: +91 987 302 8833 Email: info@egel.inn Website: www.egel.in
