Refund Policy
At Egel Software, we strive to provide high-quality services and customer satisfaction. However,
we have specific conditions under which refunds are processed. Please read our refund policy
carefully.
- Non-Refundable Conditions
Token Payment:
● Once a token payment is made to commence a project, it is non-refundable. The token
payment signifies your commitment to the project and our allocation of resources.
Work Commencement:
● After the work has started on your project, no refunds will be issued. This includes any
design, development, or consultancy work performed by our team. - Refundable Conditions
Inability to Complete the Project:
● If we are unable to complete the work as agreed upon in the project scope, a refund will
be issued. This is subject to a thorough review of the situation and confirmation that the
inability to complete the project is due to our limitations. - Requesting a Refund
If you believe you are entitled to a refund under the refundable conditions mentioned above,
please follow these steps: - Contact Us: Email us at [contact email] with your project details and the reason for the
refund request. - Review: Our team will review your request and the circumstances surrounding it.
- Decision: We will notify you of our decision within 10 business days of receiving your
request. - Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
Egel Software
Phone: +91 987 302 8833
Email: info@egel.inn
Website: www.egel.in